Terms of delivery

natureart.ro, via Courier, will attempt to deliver the Product to the Customer within 2 to 7 working days in Romania, calculated from the date of receipt of the electronic confirmation message. Delivery of the Product is usually made from Monday to Friday between 9:00 am and 5:00 pm, except on public holidays. For orders from other EU countries, delivery time is between 7-14 days.

The delivery time may also be influenced by external factors beyond the control of natureart.ro.

Delivery methods:

Delivery in UE

Delivery in
UE at 50 Є

Free Shipping

Free shipping
in Romania

Premium packaging

With attention to
your products

Natural products

We bring nature
into your home

Transport insurance

You will receive your products safely

Return

The product comes neatly packaged, and marked fragile. Your signature on the receipt means that the painting has reached you in good condition.

The costs of transport and insurance of the painting for the return shipment are borne by the person who wishes to return the parcel.

The return must be made within 15 days (Romania) or 21 days (EU) of receipt of the parcel.

The painting’s value will be returned when the returned painting is received in good condition. We recommend that you insure the painting for return transport.

ATTENTION: Parcels are sent open on delivery and insured, and must always be checked on arrival and delivery in the presence of the courier and a damage report drawn up if they arrive damaged. Any claim without a report is null and void and does not benefit from insurance and replacement of the damaged product.

Not completely satisfied with a purchase? You have the legal right to cancel your order by returning the goods. This is regulated by the legislation in force, Emergency Ordinance No 34/2014 on consumer rights in distance contracts. You can benefit from this legal right if the conditions for return are met, which you can find below:

In this case, please follow the steps below:

  • Inform us of your decision by completing the return form below or which can be downloaded here:
Download return form
  • If you choose to download the form, please send it to the attention of the Nature Art team at office@natureart.ro. Nature Art will confirm receipt of the return request to the Customer without delay on a durable medium, e.g. by e-mail, within 2 working days.
  • It is the Customer’s responsibility to contact the courier and ask them to collect the parcel from the desired address.
  • Once the parcel has arrived at the Nature Art shop, the parcel will be received and it will be checked whether the conditions for return have been met.
  • Once the return has been checked and accepted, it will be processed accordingly by returning the cash on delivery.

The customer is obliged to return the products to Nature Art in a perfect and impeccable condition, unused/clean, with the original seal and packaging, i.e. in a condition in which the products can be sold again. The products will be returned together with all accessories in the original undamaged packaging to the address: Arad, str. Episcop Roman Ciorogariu, nr. 24, jud. Arad, Romania , together with the completed return form. In order for the return request to be eligible, please send an email to office@natureart.ro, attaching the order ID.